Printers
How to adjust stock on Back Office (TOW)
Open https://www.touchoffice.net/ and login with you credentials. Navigate on the left hand side to Stock, expand it and click on Ins & Outs Chang Site level from 0 - Head Office to the one you want stock to be amended, eg: 1 - Site Name Expand Add ...
How to turn ON / OFF Automatic Printer Receipts (ICR)
1 - Sign on on the till with any staff name. 2 - Find the button named 'Receipt ON / OFF' in the top right corner and press it once. This button can be also found on Functions page which is accessible on he right column. You will notice at the bottom ...
How to Clone a Windows 10 image on new tills
Insert 2 USB provided ( Acronis & Windows image ) When start image appears, press and hold Delete key Navigate to Boot tab and change Options 1-4 Option 1: UEFI:USB Option 2: UEFI:USB Option 3: USB Option 4: PO: ********* Save and exit tab, or press ...
Vectron - To Change Prices, item names, staff names
CLICK ON ECR PROGRAMMES CLICK ON EDIT SELECT TILL1 AND EXECUTE ALL SALES ITEMS ARE DISPLAYED BY DEFAULT CLICK ON NAME OR PRICE TO CHANGE ENTER NEW NAME OR PRICE REPEAT FOR MORE ITEMS WHEN FINISHED PRESS SAVE BUTTON(ICON JUST ABOVE PLU’S ETC IN FOLDER ...
Vectron - Reports on Vectron Commander software
ON COMMANDER FRONT (GREY) SCREEN CLICK ON REPORTS ON TOP TABS THEN CLICK ON “NO REPORT TEMPLATE” CLICK ON CONFIRM THEN SELECT ALL TILLS OR SELECT ONE OF YOUR CHOICE THEN CLICK ON CONTINUE ON NEXT SCREEN SELECT “ONLY Z POLLINGS” THEN SELECT POLLING ...
Vectron - Weekly reports
EXAMPLE OF READING REPORTS- 10TH-16TH JAN 2022 TO READ REPORTS CLICK ON REPORTS CLICK ON DISPLAY SELECT ALL TILL BOX AT R.H.SIDE OF SCREEN CLICK ON CONTINUE CLICK Z REPORTS ONLY BOX AT LEFT OF SCREEN CLICK ON TOP MAGNIFYING GLASS SELECT READ(BY ...
Vectron - To change/add staff names
TO CHANGE/ADD STAFF NAMES SIGN ON PRESS 4 THEN MODE (P,R,X,Z) BUTTON SELECT NO 2 OPERATORS AND PRESS ENTER THEN SELECT OPERATORS (NO.1) ON NEXT SCREEN A LIST OF PRESENT STAFF WILL BE SHOWN JUST SCROLL DOWN AND AMEND OR ADD THEN PRESS ESCAPE ONCE AND ...
Vectron - To change item names & prices
SIGN ON PRESS 4 THEN MODE BUTTON PRESS ENTER THEN 2 ENTER CURRENT NAMES AND PRICES WILL BE DISPLAYED. NOTE: SIT-IN PRICES ARE IN PRICE 2 COLUMN TAKE-AWAY PRICES ARE IN PRICE 3 COLUMN. (PRICE 1 COLUMN IS NOT USED! Highlight Price to change by using ...
ICRTouch - Adding an item to your Touch Takeaway
To add an item to your Touch Takeaway app, follow these steps: Log into www.touchoffice.net, head to "Products" on the left, click on the red number to the left of the item you wish to add to the Touch Takeaway. Head to the "Webshop Options" tab just ...
ICRTouch - Finding old sale details
Head to www.touchoffice.net and log in. On the left side, on the home page, if you scroll down there is a widget of the last 100 sales and if the sale you are looking for was recent, you can find its details there. For older sales, head to the ...
ICRTouch - Customers
If you are looking to edit customer details and customer groups in www.touchoffice.net, then head to the customers section on the left. From here you can click on any customer and edit information within. Under customer groups, you can change ...
ICRTouch - Change Clerk Details
Log into www.touchoffice.net, head to clerks on the left side and from here you can add/remove/change clerk names and sign on numbers if they are being used. Click on the red number to the left of a clerks name to edit their permissions. From here ...
ICRTouch - Till not turning on
Please make sure there are no loose connections to the till & sockets, and that the socket has been turned on at the relevant plug at the wall and extension lead if relevant. If you have other tills on site, Please test one of the power supply bricks ...
ICRTouch - Edit table plan
Follow the steps below: Log into a manger clerk on your till, then head to the home menu and click on "Manager functions". From here, hit "Edit floor plan". To move tables, hit a table, then click move on the black box on the screen. This table can ...
ICRTouch - Kitchen printer stopped working
Kitchen printers can stop printing for a number of reasons. The most common are listed below: Loose Connections - Are all cables pushed in fully to the printer itself, the till and to any network ports in the walls? Out of paper/jammed - Please check ...
ICRTouch - How to add a PLU in Touch Office Web
Adding an item to ICRTouch EPOS Systems that are synchronised to Touch Office Web is easy, with only a few steps! Head to www.touchoffice.net and log in with the details provided by EPOS NI. Select the "Products" section on the left. Find the ...
ICRTouch - Local printer not printing
Common solutions listed below: Loose Connections - Are all cables pushed in fully to the printer itself, the till and to any network ports in the walls? Out of paper/jammed - Please check if there is a light on the paper indicator showing the printer ...
ICR Touch - Text message status button cutting off
Question: I have noticed recently an issue with the Text Message status key. The print out in the kitchen appears to cut off at around 20 characters. Is there a way to adjust this so it overflows to the next line? The cut off messages are leading to ...
ICR Touch - Running a single report for whole site vs a report per till
Question: I was wondering how to change the reporting setting so that a client can run a report on an ECR that Z reads all the ECRs in the network. Currently the system is set up to report the tills individually but I would like to give them the ...
ICR Toucher - Mix and Match with PLUs that include priced condiments
Question: I am setting up a mix and match discount for a customer. The offer is to discount the cheapest item in a BOGOF. The problem I am having though is that one of their items uses a List Box Link to adjust the price. Its an omelette that has 2 ...
ICR Touch - Location request when storing a table
Question: Currently we have some tills that are asking clerks to select a location when they are storing a table. Is there a way to disable this or default to location 1? Answer: You can turn this off in program 3 order control.
ICR Touch - House Bon reporting
Question: I am looking to use the House Bon key to enable a comp feature on a customers system. The only issue I am having is that the customer wants it to report on the End of Day read. Is there a report I can add into the Batch report to show this ...
ICR Touch - Gift Vouchers with unique IDs
Question: A customer is looking to set up a gift voucher system through the till. Their old system would give unique IDs with each gift voucher sold. This number could then be used on the till to verify the voucher. Essentially what I need is a way ...
ICR Touch - Emailing EOD reports
It is possible for the tills to email reports to the customers email address. There are a few prerequisites though and a bit of setup. Download link for the script required: https://forum.icrtouch.com/files/file/286-report-email-2018/ Also requires a ...
ICR Touch - Discounting full bills
Question: Just wanted to confirm something with yourselves. I have been looking at the forum about the discount feature and I have seen something that said that the discount feature can only be used on items that are currently being added to a table ...
VOIP Phones - Ghost Calls (SIP Settings Change)
Within the router interface check the following settings are set: Network -> WAN -> Enable VLAN 101 Check/Enable VDSL TTP OE Authentication
Vectron - Price Check
Price checking uses a feature called a competence test. It works by using the function and then scanning/keying the item. This displays a box with the item name and price. If the user presses on the box it will add the item to the sale. Setting this ...
Vectron - Chain Reports
Reporting can be handled in two ways. Chain reports print out a preset report while Direct reports give the user some options as to what tills or what level to report. There are two types of reports within this. X reports and Z reports, they are ...
Vectron - Categories
Categories use PLU selections to group up the PLUs and display them on a dynamic screen element making them an easy way to display the customers PLU list. Once the PLUs have been added to the system then go to Assistants/PLU selection and create the ...
Vectron - Price Difference between ECRs using the same PLUs
It is possible to set it up so that specific tills use different prices for same PLU file. This way you can keep the PLU files in sync between the tills while still offering price difference between them. The way this works is by setting up a ...
Vectron - Parameters Service
Form.Printer ---> Print Receipt #1
Vectron - New POS Network Setup
When setting up for the first time, use DHCP to pull the settings from the Router. Once settings are inputted into the correct fields, switch off DHCP and change the POS IP address to one in the same subnet but outside of the range of the DHCP ...
Vectron - Important Program Links
ECR Config Program ProgramLinks Parameters Use the following: 1-80 115 142
Vectron - Program Printer
If Print Data is set under Net/Comm parameters then the till selected will handle all of the printing information. Print Data allows a till to send all of its print jobs to the till set in the parameter. e.g Print Data = 3, the till will send its ...
Vectron - Program PLUs
Number Just a reference. When using barcode scanning, this number will be the same as the barcode number. Name Name of the PLU, this will be printed on invoices, kitchen orders and displayed of the screen. Try to keep letter count low. Icon Unused ...
Vectron - Program PLU Selections
If you are configuring a PLU selection I would recommend using the Assistant (ECR Programs/Assistants/PLU selection) as it is a far easier way to view and edit the selections Edit (right) Used to add PLUs to the PLU selection. Can also add PLU ...
Vectron - Program Operators
Number Reference number Name Operators name, displays on button Operator Group Gives different operators different levels so managers can have different access levels than standard operators Staff Number Used with time and attendance to link staff ...
Vectron - Program Operator Groups
Number Reference number Name Name of Operator group Needs sign in unused Mode Manager overwrite - Allows the operator to sign on over the operator currently signed on. Only works with forced tables Training - Enable training mode, anything done in ...
Vectron - Program Modifiers
Number Reference number Name Name of the Modifier Short Name Can be used to display when the modifier is being used Function Sets how the modifier will effect PLUs or other areas. 3. Price shift - changes the Price level of the PLU 7. VIP sale - ...
Vectron - Program Media
Number Reference Number Name Name of media Icon Sets the icon for the media button, can also be set on the button itself in display Payments unused Change unused Open Drawer Set whether the drawer should open when closing to this media Foreign ...
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